Wellbee Legal Information

WELLBEE PLATFORM TERMS OF SERVICE

Hello!

In this document, you will find all essential information regarding the services we can provide to you as a User ("you," "your") through our Wellbee Platform (wellbee.pl). You will also find details about how the Platform works, hardware requirements, the scope of our services, and your rights and responsibilities related to using our services.

The Terms might seem lengthy—we can't do anything about that—firstly, we want you to have complete knowledge about our services and Platform. Secondly, legal regulations require us to provide you with comprehensive information.

Before starting to use the Wellbee Platform, especially before making any purchase through it, you must familiarize yourself with the information in these Terms and accept its provisions. Information regarding our processing of your personal data can be found in our Wellbee Privacy Policy.

Electronic services provided via the Wellbee Platform are offered by us, Wellbee sp. z o.o. ("we," "us," "our," "Wellbee"), registered in Warsaw (00-020), ul. Chmielna 2/31, entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000867078, NIP: 5252831565, REGON: 386648532, with a share capital of PLN 38,100. Therapeutic services are provided by Wellbee Therapy sp. z o.o., one of the entities in our corporate group (more information is provided later in these Terms).

We make the Terms and other service conditions available to everyone (free of charge, of course) before entering into a contract with us. Upon request, we also provide the Terms in a way that allows the person to obtain, reproduce, and store their content using their IT system.

If you have consumer status (which is almost certainly the case), remember that you have several rights under applicable laws. None of the provisions of these Terms should be treated as limiting those rights.

Remember that by accepting these Terms, you agree to use the Platform and our services according to their intended use and in compliance with applicable laws and societal standards.

Below you will find definitions used throughout these Terms—we believe this format will make it easier to understand the document:

• Consumer - any User using the Platform for purposes not directly related to their business or professional activities, including entrepreneurs with consumer rights.
• Account - a free service we provide electronically, consisting of providing you with a dedicated, modifiable part of the Platform allowing you to use other Services.
• Materials - various recordings, texts, psychometric tests, or other materials concerning broadly understood mental health, which you can access by purchasing via the Platform; these constitute digital content.
• Newsletter - one of the Services, involving sending digital content to your email address containing information about mental and physical health activities, or updates on our Platform.
• Fee - the amount you must pay to use Therapeutic Services or access Materials; there are no hidden Fees, and each Material or Service is clearly marked as requiring a specific Fee.
• Platform - the Wellbee website and all its functionalities allowing access to Services, including Therapeutic Services.
• Terms - this document describing, among other things, your and our rights and obligations.
• Force Majeure - an unpredictable, unavoidable event beyond your and our control, such as hacking attacks, natural disasters, or malware.
• Specialist - a qualified professional (e.g., psychologist, psychotherapist, dietitian) listed on the Platform who provides Therapeutic Services under the Therapeutic Services Agreement.
• Agreement - the contract for providing Services concluded with us by accepting the Terms, including the Therapeutic Services Agreement based on these Terms if you purchase Therapeutic Services via the Platform.
• Therapeutic Services Agreement - an agreement for Therapeutic Services concluded through the Platform between you and Wellbee Therapy sp. z o.o., registered in Warsaw (00-020), ul. Chmielna 2/31, KRS: 0000881219, NIP: 5252837852, REGON: 38698317600000, with a share capital of PLN 5,000, part of the Wellbee corporate group.
• Services - electronic services provided by us through the Platform functionalities, primarily the Account and, optionally, access to Materials or psychological tests.
• Therapeutic Services - consultations with psychologists, psychotherapists, psycho-dietitians, and other listed professionals provided by Wellbee Therapy.
• User - an identified individual with full legal capacity using the Platform and entering into an Agreement or Therapeutic Services Agreement with us.
• Wellbee Therapy - entity providing Therapeutic Services, identified above.

BASIC INFORMATION These Terms form the basis of our relationship and describe your and our rights and obligations, processes like complaints, legal breaches, and sharing personal data with Specialists, and govern the Therapeutic Services Agreement.

Polish law applies to all Agreements.

For questions or other communication, contact us via email: opiekun@wellbee.pl or phone: 732489003, or through chat available on the Platform.

PLATFORM Your equipment must meet basic technical requirements: internet-enabled device, active email account, enabled Cookies and JavaScript, and updated browser (Chrome, Opera, Safari, Firefox, Edge).

ACCOUNT To enter into Agreements and use Therapeutic Services, you must create an Account. You are responsible for ensuring data accuracy and cannot transfer Account rights without our explicit consent.

OUR SERVICES We offer various Services on the Platform: access to Materials, Account management, Newsletter, search for Therapeutic Services, and contact with a therapy advisor. Detailed service descriptions are available on the Platform.

MATERIALS Materials provided are informational only, not medical advice or diagnoses. Always consult a professional before making health-related decisions.

NEWSLETTER You can unsubscribe anytime by emailing opiekun@wellbee.pl or clicking the unsubscribe link.

THERAPEUTIC SERVICES Online Therapeutic Services require stable internet and Google Meet. Specialists comply with professional standards and confidentiality obligations. Sessions require both camera and microphone.

COMMENTS If commenting is available, comments must be truthful and respectful, strictly related to the quality of Therapeutic Services.

FEES & CANCELLATIONS Payments must be made at least 24 hours before a Therapeutic Service. Cancellations or rescheduling must also occur at least 24 hours beforehand to avoid forfeiting fees.

RESPONSIBILITY We ensure Platform functionality but are not responsible for harm caused by misuse or third-party malware. You are responsible for your actions and must avoid causing damage or fraudulent activities.

CONSUMER RIGHTS You have a 14-day withdrawal right, with exceptions specified by law and the Terms.

BREACHES Violation of these Terms may result in warnings, Account suspension, or termination of Agreements.

COMPLAINTS Complaints should be sent to opiekun@wellbee.pl or our office address and will be resolved within 14 business days.

DISPUTE RESOLUTION Alternative dispute resolution methods are available. EU ODR platform link: http://ec.europa.eu/consumers/odr/.

DATA PRIVACY Your data processing details are available in our Privacy Policy.

TECHNICAL PERFORMANCE We guarantee Platform availability, except during necessary maintenance (up to 3 hours monthly).

TERMS AMENDMENTS Changes will be communicated 15 days in advance via email. Lack of response implies acceptance.

FINAL PROVISIONS Polish law governs these Terms, protecting your consumer rights.

Effective Date: July 10, 2025